Frequently Asked Questions

Everything you need to know about shopping with Something Went Wrong.

What is the typical shipping timeframe?

Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary based on the destination.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label.

How can I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products ethically manufactured?

Yes, we partner exclusively with factories that adhere to fair labor practices and environmental standards to ensure our fashion is as responsible as it is stylish.

Can I modify or cancel my order after it is placed?

Orders are processed quickly to ensure fast delivery, but you can request a modification or cancellation within 60 minutes of purchase by contacting our support team.